Big Help
Information Point
During the pandemic, many of Liverpool’s One-Stop Shops closed and once the UK came out of lockdown, most of them stayed shut as it had been decided there was no longer the need for a walk-in service. Big Help Group soon recognised that this was not the case and decided to set up a walk-in support service in Kensington Liverpool in November 2021, from its own HQ - this was named
Big Help Information Point (BHIP).
Since starting in 2021
Some Helpful Information
Application Form Support Provided
Housing Enquiries Handled
Employability, Welfare and Debt Advice Referrals
Foodbank and Foodclub Referrals
Services that Big Help Information point can assist you with.
Blue Badge Application
Our team can guide you through the entire application process, ensuring a smooth submission.
Food Support
If you're facing difficulties with food access, our team can offer immediate help ensuring support during tough times. Our Advisors guide you through this process.
Housing Support
Whether it's completing housing association applications, exploring Housing Options, navigating Property Pool Plus, contacting landlords, or referring you to organisations like Shelter or White Chapel, our Customer Information Advisors can help.
Fuel and Energy Support
If you're in need of immediate energy support, our Customer Information Advisors can provide fuel vouchers to help alleviate your situation. *Eligibility Criteria Applies
School Applications
Our team can assist with the completion of school applications to secure educational opportunities for your children.
GP Registration
If you need to register with a GP, our team can facilitate the process. We ensure you have access to healthcare by assisting with GP registrations, streamlining the process for quick access. Our Advisors are ready to help
Why Use Big Help Information Point?
Referrals to Partner Organisations
Upon consultation with our BHIP Advisors, you may qualify for assistance from our partner organizations, including Food Support from Foodbank, or Money Advice / Welfare
Accessing the correct services
With expert guidance from our knowledgeable BHIP Advisors, you can rest assured that you're seamlessly connecting with the optimal services that are precisely tailored to meet your individual eligibility requirements and needs.
Free Service Access: Walk-In or Call
In addition to our walk-in facility, we offer a freephone BHIP telephone line, enabling clients to seamlessly access our services and optionally schedule appointments prior to their visit, though not mandatory.
If you need any help or support
contact us
Free Phone 0808 275 9925 or 0151 482 6089 hello@bighelpgroup.com